If you have any questions, check out this compilation that we have created with the most frequently asked queries. If a question is not listed here, feel free to reach out to us.
Q: Why do shipping costs seem higher than postage alone?
A: Our shipping costs include both shipping and handling fees. The handling portion covers the cost of packaging materials, processing, and labor to carefully prepare your order for shipment.
Q: What is included in the handling fee?
A: The handling fee covers everything that ensures your order arrives safely and on time — from quality packaging materials to the time it takes our team to pack, label, and process your shipment.
Q: Are shipping and handling fees separate?
A: No, they’re combined into one total cost at checkout. You’ll see a single charge that covers both shipping (the carrier’s cost to deliver your order) and handling (our cost to package and process it).
Q: How are shipping and handling costs calculated?
A: Costs are based on your location, the weight and size of your order, and current carrier rates — plus a small handling fee to ensure safe and efficient delivery.
Q: Can handling fees be waived?
A: Unfortunately, handling fees are applied to all orders to maintain the quality and care of our packaging process.
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